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iGuide is an RFQ marketplace (request-for-quote). You send a Booking Request to a Provider with your dates, party size, and notes; they accept, decline, or counter-propose within 30 minutes. Payment only happens once you both agree on terms.
You can also use the AI trip-builder at /trip-builder to plan a multi-day itinerary first, then send Booking Requests for each leg in one click.
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Last updated: 2026-05-07