Learn legal terms in the Law on Consumer Rights Protection in Vietnam

According to the provisions of Article 3 of the Law on Consumer Protection, it is stipulated as follows:

1. Consumers is a person who buys and uses products, goods and services for consumption and daily activities of individuals, families, agencies, organizations and not for commercial purposes.

2. Business organizations and individuals is an organization or individual that continuously performs one, several or all stages of the process from investment, production to consumption of products, goods or provision of services on the market for profit purposes. , include:

a) Traders according to regulations of Commercial Law;

b) Individuals who engage in independent and regular commercial activities do not have to register their business.

3. Consumer information includes personal information of consumers, information about the process of purchasing and using products, goods and services of consumers and other information related to transactions between consumers and organizations and individuals. business person.

4. Products and goods have defects means a product or good that does not ensure safety for consumers and is capable of causing damage to the life, health, or property of consumers but the defect has not been detected at the time the product or good is provided to consumers even though the products and goods are manufactured in accordance with current standards and technical regulations, including:

a) Mass-produced products and goods have defects arising from technical design;

b) Single products and goods with defects arising from the process of production, processing, transportation, storage and use;

c) Products and goods have potential risks of causing unsafety during use but do not have adequate instructions or warnings for consumers.

5. Remote transactions is a transaction conducted in cyberspace, electronic media or other means in which the consumer is not allowed to inspect or come into direct contact with the product, goods or service before participating in the transaction.

6. Provide continuous service is the provision of services with a term of 3 months or more or for an indefinite term.

7. Direct sales is the act of business organizations and individuals proactively approaching consumers, introducing products, goods, and services for sale and providing to consumers, including the following forms:

a) Door-to-door sales is the activity of selling products, goods, and providing services at the consumer's residence or workplace;

b) Multi-level marketing is the activity of selling goods through a network of participating individuals including many levels and branches, in which participating individuals enjoy commissions, bonuses and other economic benefits from the sales results. own goods and those of other individuals in the network;

c) Selling goods not at regular transaction locations is the activity of introducing and selling products and goods and providing services at locations other than fixed retail locations of products and goods. , providing regular service.

8. Special transactions including remote transactions, continuous service provision and direct sales between business organizations, individuals and consumers.

9. Sustainable consumption is the effective use of products, goods, and services to meet the consumption and daily life purposes of individuals, families, agencies, and organizations, while minimizing negative environmental impacts. , socio-economic.